Control panel does not illuminate.
Make sure unit is plugged in. If the unit is powered on and no container is installed, the
unit will display ‘- -’. The available programs will illuminate after placing a container on
base and rotating it clockwise until it clicks into place.
Control panel doesn’t turn off.
Remove container from base by rotating it anti-clockwise and lifting it up. The display
with flash ‘- -’. Unplug the power cord from the socket. If the unit remains plugged in,
the display will time out after 3 minutes of inactivity. Press any button to wake the unit.
Doesn’t mix well; ingredients get stuck.
Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses
and pauses allow the ingredients to settle toward the blade assembly. If ingredients
are routinely getting stuck, adding some liquid will usually help.
When filling the cup, start with fresh fruit or vegetables, then leafy greens or herbs.
Next add liquids or yogurt, then seeds, powders or nut butters. Finally, add ice or
If using the Power Nutri™ Bowl, during the blending process twist the Power Paddle
anti-clockwise continuously to circulate ingredients.
Unit moves on counter while blending.
Make sure the counter and feet of the unit are clean and dry.
Lid or Hybrid Edge™ Blades Assembly is hard to install on the container.
Set the container on a level surface. Carefully place the lid or blade assembly on the
top of the container and align the threads so the lid/blade assembly sits flat. Twist
clockwise until you have a tight seal.
Can’t remove the Power Paddle from the Power Nutri™ Bowl.
The Power Paddle in the Power Nutri™ Bowl is not removable. For cleaning
instructions, refer to the Care & Maintenance section.