Is it safe to put accessories on top of the oven when the oven is warm?
Do not put accessories on top of the oven while it is warm, unless they are Ninja authorised oven accessories.
How should the unit be cleaned after use?
The unit should be cleaned thoroughly after every use.
Unplug the unit from the outlet and allow it to cool down before cleaning.
Empty crumb tray by sliding it out of the oven.
After every use, wipe away any food splatter on the interior walls and glass door of the unit with a soft, damp sponge.
To clean the exterior of the main unit and the control panel, wipe them clean with a damp cloth. A non-abrasive liquid cleanser or mild spray solution may be used. Apply the cleanser to the sponge, not the oven surface, before cleaning.
When using accessories, we recommend greasing them with butter or oil, or covering them with parchment paper or aluminium foil before placing food on top. DO NOT cover roast tray holes with parchment paper or aluminium foil. The air fry basket and wire racks can be put in the dishwasher, but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
How should I deep clean the unit?
Unplug the unit from the outlet and allow it to cool down before cleaning.
Remove all accessories from the unit, including the crumb tray, and wash separately. Use a non-abrasive cleaning brush to more thoroughly wash the air fry basket. Accessories are hand-wash recommended. The air fry basket and wire racks can be put in the dishwasher but may wear more quickly over time. DO NOT place roast tray, sheet pan, or crumb tray in dishwasher.
Use warm, soapy water and a soft cloth to wash the oven's interior and glass door, DO NOT use abrasive cleaners, scrubbing brushes, or chemical cleaners, as they will damage the oven.
CAUTION: NEVER put the main unit in the dishwasher or immerse it in water or any other liquid.
To remove tough grease, let sheet pan and roast tray soak overnight in warm, soapy water, then wash with a nonabrasive sponge or brush.
Thoroughly dry all parts before placing them back in the oven.
How do I set a function?
To select a cooking function, press the FUNCTION +/- buttons. As you move through the functions, you'll notice the rack level recommendations change for best results.
Which accessories are dishwasher safe?
We recommend to hand-wash accessories. The air fry basket and wire racks can be put in the dishwasher but may wear more quickly over time.
DO NOT place roast tray, oven tray or crumb tray in the dishwasher.
How do I know what layer to put my accessory on?
Depending on the function you choose, the illuminated rack level(s) will indicate where your accessory should be placed in the unit. For further instructions, reference the Quick Start Guide.
Can I use my own accessories in the oven?
It is recommended to only use Ninja Oven accessories in the oven.
Why is my food undercooked or overcooked when though I used the thermometer?
It is important to insert the Foodi Smart Probe lengthwise into the thickest part of the ingredient to get the most accurate reading. Make sure to allow food to rest for 3-5 minutes to complete cooking. For more information on recommended doneness while using the MANUAL function and doneness temperatures while using the PRESET function, refer to the Using the Foodi Smart Probe Section in the Instruction Booklet. For best results, it is not recommended to use probe on proteins that is less than 1 inch thick.
Do I need to add preheating time when setting a cook time?
No. The unit will automatically preheat when using Air Fry, Whole Roast, Roast, Bake and Pizza. There is no automatic preheat necessary or available when using Grill, Toast, Bagel, Reheat and Dehydrate.
What are the different functions and what can they be used for?
1. Grill: Evenly grill meats, fish and brown the tops of casseroles.
2. Air Fry: Foods that would traditionally be fried - such as chicken wings, French fries and chicken nuggets - with little to no added oil.
3. Whole Roast: Simultaneously roast large proteins, like a 2.25kg chicken and sides, for a complete meal. Or cook a larger protein, like a 5.4kg turkey, on its own.
4. Roast: Achieve a crispy outside and perfectly cooked inside for full-sized oven tray meals, thicker proteins and roasted veggies.
5. Bake: Evenly bake everything from your favourite cookies to cakes.
6. Pizza: Cook frozen or homemade pizzas evenly.
7. Toast: Toast up to 8 slices of bread to your desired level of darkness.
8. Bagel: Perfectly toast up to 8 bagel halves when they're placed cut-side up on the wire rack.
9. Reheat: Heat leftovers without over cooking.
10. Dehydrate: Dehydrate meats, fruits and vegetables for healthy snacks.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
For best results, keep an eye on your food during cooking. Refer to cook charts in the inspiration guide for more guidance on cook times and temperatures.
How can I clean the sheet pan?
For stuck-on food, let the sheet pan soak before cleaning. Line the sheet pan with aluminium foil or parchment paper when cooking to make clean-up easier.
Will the Probe grip melt of it touches the heating elements inside the oven?
Make sure the grip does not touch any of the heating elements inside the oven.
Can I use the sheet pan instead of the air fry basket with the Air Fry function?
Yes, but crispiness results may vary.
Can I restore the unit to its default settings?
The oven will remember the last setting used for each function, even if you unplug it.
To restore the oven's default settings for each function, press the Light and 2 LEVEL buttons simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and off?
This is normal. The oven is designed to control temperature precisely for every function by adjusting the heating element's power levels.
Why is steam coming out from the oven door?
This is normal. Foods with a high moisture content may release steam around the door.
Why is water dripping onto the counter from under the door?
This is normal. The condensation created by foods with a high moisture content (such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is my sheet pan warping?
With the roast tray on the sheet pan, there should be minimal warping. If the sheet pan is warped, it will un-warp once the pan cools. If sheet pan doesn't unwarp after cooling, call Customer Support.
Why is my food not evenly cooking?
Ensure all ingredients are evenly sized and spread apart on the sheet pan.
Why does the unit sound like it’s still running even though the power is off?
The cooling fan may continue to run even after the unit has been turned off. This is a normal function and should not be a source of concern. The cooling fan will stop after the temperature of the unit reaches below 35C.
How do I clean the Foodi Smart Probe?
Unplug the probe from the unit and allow it to cool down before cleaning.
The probe and holder are hand-wash only. DO NOT immerse any part of the probe in water or any other liquid. We recommend cleaning with a damp cloth only. DO NOT place the probe or holder in the dishwasher.
Note: DO NOT use liquid cleaning solution on or near the probe jack. We recommend using compressed air or a cotton swab to avoid damaging the jack.