Why is the control panel not illuminated?
Make sure unit is plugged in. If the unit is powered on and no container is installed, the unit will display '- -'. The available programs will illuminate after a container is properly installed on base.
Why is my unit not mixing well? Food is getting stuck to the sides.
Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some liquid will usually help.
When filling the cup or pitcher, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
If using the Power Nutri Bowl (not available with all models), twist the Power Paddle counterclockwise continuously during blending to circulate ingredients.
Why does my unit move on the counter while blending?
Make sure the counter and feet of the unit are clean and dry.
The lid or Hybrid Edge Blades are hard to install on the container.
Set the cup/bowl on a level surface.
Carefully place the lid or Hybrid Edge Blades Assembly on the top of the cup/bowl and align the threads so the lid/blade assembly sits flat on the cup/bowl.
Twist clockwise until you have a tight seal.
To install the pitcher lid, align the pour spout with the corner of the pitcher farthest from the pitcher handle. Then press down and fold lid handle back.
When using the bowl, why is output warm?
This is normal and the unit is functioning properly. If you are using room-temperature ingredients to make nut butters, spreads, etc., output will be slightly warm due to friction of blending.
Why is my food not evenly chopped?
For best results when chopping, cut ingredients in a uniform size and don't overfill the Power Blender and Processor Pitcher. Refer to the Quick Start Guide or Inspirational Guide for food prep instructions.
I can’t remove the built-in tamper from the Power Smoothie Bowl.
The built-in tamper in the Power Smoothie Bowl is not removable. For cleaning instructions, refer to the Care & Maintenance section.
Can only select speed 10 in Manual Mode when using the Power Smoothie Bowl or Power Nutri Cup.
Only speed 10 is available when using the Power Smoothie Bowl or Power Nutri Cup.
All 10 speeds are available when using the Pitcher and Stacked Blade Assembly.
IMPORTANT: Only use speeds 1 or 2 when using the Dough Blade Assembly.
Ingredients overflowing stainless steel cup while grinding.
The stainless steel cup was overfilled. When adding ingredients, do not fill past the MAX line (12 tablespoons).