The One-Touch Programs won't illuminate. I can't select a program.
Ensure the unit is plugged into a working outlet before installing the outer bowl, then press the power button and select a program.
Make sure the unit is fully assembled for use. If the unit is powered on and the outer bowl is not installed correctly, the install light will flash. If the paddle is not installed correctly, the install light will illuminate. All One-Touch Programs will illuminate when the unit is fully assembled.
The unit does not allow you to run back-to-back programs immediately. Between programs, lower the bowl and check the results before raising the bowl and running another program.
The unit has no power or has stopped running because it overheated.
As a safety feature, the motor will automatically shut off if it becomes too warm after running consecutive programs or if the pint is heavily loaded. Unplug the unit from the wall outlet and wait 15 minutes before using again.
Call Customer Service if the motor base still does not operate.
Keep in mind that the following issues will promote overheating of the motor base:
Processing ingredients that are too dense. Make sure you are using ingredients with enough sugar and/or fat. Follow the recipes in the inspiration guide for best results.
Processing a solid block of ice, ice cubes, or hard, loose ingredients, such as frozen fruit.
An extra cold freezer. The unit is designed to process ingredients between between -12°C and -25°C.. If your freezer is too cold, try changing the freezer's temperature setting, moving the pint to the front of your freezer, or leaving the pint out on the counter for a few minutes before processing.
My frozen treat is liquid, not solid, after processing.
If a base is soft after processing, put the CREAMi™ Pint back in the freezer for several hours or until the desired consistency is reached.
For best results, freeze base for at least 24 hours and process immediately after removing from the freezer. If the processed base is still not firm, try setting your freezer to a colder temperature. The unit is designed to process bases between -12°C and -25°C.
The proportion of fat or sugar may be too high in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.
What should I do with leftovers in my pint?
Leftovers can be stored in Tupperware containers. However, we recommend storing leftovers in a pint so that it can be processed again. Some treats re-freeze very hard and need to be processed again to enjoy leftovers. You will not be able to process the ingredients again if stored in a different container. Flatten the top of your frozen treat with a spoon or spatula before refreezing. If the treat is soft after re-freezing, just scoop and enjoy it. If it is hard, process it again on the program you used to make it. Note: if your treat contains mix-ins, processing again will further crush your mix-ins and create a new flavour.
Processing leftovers that contain mix-ins:
If you used store-bought ice cream to add mix-ins: process again on MIX-IN (first and only program you use)
If you added mix-ins to ice cream, process leftovers on the ICE CREAM program
If you added mix-ins to lite ice cream, process leftovers on the LITE ICE CREAM program
If you added mix-ins to gelato, process leftovers on the GELATO program
If you added mix-ins to sorbet, process leftovers on the SORBET program
If you added mix-ins to smoothie bowl, process leftovers on the SMOOTHIE BOWL program
If you added mix-ins in your milkshake, process leftovers on the MILKSHAKE
My frozen treat looks crumbly or powdery after processing.
When bases are frozen in very cold freezers, they may come out crumbly. After running a One-Touch Program, use the RE-SPIN Program to make your frozen treat smoother and creamier.
DO NOT RE-SPIN if planning to use the MIX-IN program. Instead, proceed with the mix-in process. Your treat should be creamier after using the MIX-IN program.
RE-SPIN is often needed for very cold bases. If your freezer is set to a very cold temperature, you may need RE-SPIN more frequently. The unit is designed to process bases between -12°C and -25°C. If your freezer is too cold, try changing the freezer's temperature setting, moving the pint to the front of your freezer, or leaving the pint out on the counter for a few minutes before processing.
The proportion of fat or sugar may be too low in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.