Unit doesn’t turn on.
Make sure unit is plugged in.
Display will read “- --” once connected to power.
Place container on base and rotate it clockwise until it clicks into place. Press the Power symbol to turn unit on, and the available programs will illuminate indicating the unit is ready for use. Available programs will illuminate indicating the unit is ready for use.
Unit doesn’t turn off.
Remove container from base by rotating it counterclockwise and lifting it. Display should turn off. Unplug the power cord from the outlet.
Lid/Pro Extractor Blades Assembly is hard to install on the cup.
Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the cup. Twist clockwise until you have a tight seal.
Food is not evenly chopped.
For best results when chopping, cut pieces down to even sizes and do not overfill the Precision Processor™ bowl.
Doesn’t mix well; ingredients get stuck.
Using the pre-set programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some liquid will usually help.
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to counter or tabletop.
Make sure surface and suction feet are wiped clean.
Suction feet will only stick to smooth surfaces.
Suction feet WILL NOT stick on some surfaces such as wood, tile, and non-polished finishes.
DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage.
Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
You get a blinking “- --” Message
Smart Vessel Recognition can detect which container is on the motor base. You may be trying to use a program that is not designed for the container you have installed. The programs will light up, indicating which programs are available for each container.
You cannot create snow from solid ice.
Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
You get semi-circular or shredded noodles.
If the Collecting Bowl is overfilled, causing the Blade Disc to lift up after spiralizing, your ingredient may have been too large. Make sure to trim and prepare your ingredients properly before spiralizing by following the instructions in the Food Prep section in your Quick Start Guide or Inspiration Guide.
For the most consistent results, be sure to centre the ingredient onto the pin located in the centre of the Blade Disc.
Ingredient is not fully processed and is spinning below the pusher.
Remove remaining ingredient from Blade Disc pin and trim top and bottom so that both are flat. Make sure you centre ingredient on the Blade Disc pin and secure the food pusher firmly on top of the ingredient. While maintaining pressure on food pusher, press the GO button to begin spiralizing.