The LEDs on the control panel are flashing.
If the unit is plugged in and powered on, but there is no container installed, the LEDs on the control panel will flash. Install a container and the available program buttons will illuminate, indicating the unit is ready for use.
The Manual Program LEDs (Low, Medium, High, Pulse) are flashing.
If Low, Medium, High, and Pulse LEDs are flashing, unplug the unit from the electrical outlet and allow it to cool for 30 minutes. Remove the container’s lid and blade assembly and empty the contents to ensure no ingredients are jamming the blade assembly.
Lid/Pro Extractor Blades® Assembly is hard to install on the cup.
Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the cup. Twist clockwise until you have a tight seal.
Unit doesn’t mix well; ingredients get stuck.
Using the Auto-iQ® programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some liquid will usually help.
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Unit moves on counter while blending.
Make sure the surface and feet of the unit are clean and dry. Preset program will not work. The unit can detect which container is on the motor base. You may be trying to use a program that is not designed for the container you have installed. The programs will light up, indicating which programs are available for each container.
Unit doesn’t create snow from solid ice.
DO NOT use ice that has been sitting out or has started to melt. Use ice straight from the freezer. Start with a few pulses and then use a continuous blending cycle.
The pitcher lid handle will not fold down.
If not attached to the pitcher, the handle will not fold down. For storage, place the lid on the pitcher and press down on the handle until it clicks into place.