My motor will not stick to the counter or table top.
Make sure the surface and the suction feet are wiped clean. The suction feet will only stick to smooth surfaces. The suction feet will not stick on some surfaces (wood, tile, and non-polished finishes).
Do not attempt to use appliance when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.).
Why do I get an ERR message on the display?
Each program has been designed specifically for the jar attached to the base. Certain programs will only work when certain jars are attached. If the program light does not illuminate when the jar is attached, that program will not run and you will get an ERR message on the display.
Sometimes the clock counts up, other times it counts down?
All of our Auto-iQ programs are timed to finish on their own so you don't have to stand there and watch to make sure your results come out great. The speeds (low, med, hi), however, will start counting from 0 and count up until the auto-shut off is reached.
My unit is powered on, but the blades do not rotate?
This can be caused by the container being overfilled. Carefully remove some ingredients and try again. Be sure not to fill the containers above the MAX fill line.
This may also be caused by the unit being overheated. When the thermal protection has been activated, unplug the unit. Allow it to cool for 15 minutes before plugging it back in.
Motor Doesn’t Start or Blade Assembly Doesn’t Rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align arrows).
The appliance is turned “Off”. Press the power button ( ) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will flash. Unplug and wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is Too Watery.
The food has been over processed. Use Auto-iQ™ Pulse button for controlled processing. Food Collects On Lid or On the Sides of the Container. The mixture is too thick. Add more liquid.
You Cannot Achieve Snow From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer. Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces such as, wood, tile and non-polished finishes. DO NOT attempt to use appliance when the motor base is stuck to a surface that is not secure, (cutting board, platter, plates, etc.).
You get an “Err” Message
Your Ninja is able to detect which jar is on the base. You may be trying to use a program that is not designed for the jar you have installed. The programs will light up indicating which programs are available for each jar.
You have a blinking red light
The unit is not installed properly. For your safety the unit will only be able to be turned on when it is properly assembled.