Unit doesn’t turn on.
Make sure unit is plugged in.
Place cup on base and rotate it clockwise until it clicks into place.
Unit doesn’t turn off.
Remove cup from base by rotating it anti-clockwise and lifting it.Unplug the power cord from the socket.
Container does not reach a full vacuum seal.
FreshTab™ Tab is wet. Be sure all vacuum components are dry before using.
Low battery. If your FreshVac Pump is taking longer than usual to pull a vacuum, try replacing the batteries.
Overflow reservoir is incorrectly assembled. Before operating the pump, be sure the overflow reservoir is correctly assembled on bottom of the pump.Overflow reservoir should sit flush to pump.
FreshVac Pump won’t turn on.
Ensure that working batteries are installed correctly in the pump and the battery cover is securely in place.
If using an optional power cord, make sure it is manufactured by Ninja Kitchen.Other after-market adapters are not compatible with the pump.
If using a SharkNinja power cord, make sure the connector is inserted fully into the pump.
FreshVac Pump won’t turn off.
The pump will shut off automatically once a vacuum seal is achieved.If a vacuum seal is
not achieved, you will be able to remove the pump from the lid. If this happens, turn off
the pump and check the following:
Make sure the Pro Extractor Blades™ Assembly is tightly attached to the cup.
Ensure the FreshVac Tab on the Flip & Seal Lid is properly installed.
Pump won’t turn on.
Ensure that working batteries are installed correctly in the pump, and the battery cover is securely in place.
If using an optional mains plug adapter, make sure it is manufactured by Ninja Kitchen. Other after-market adapters are not compatible with the pump.
If using a Ninja Kitchen mains plug adapter, make sure the connector is inserted fully into the pump. DO NOT remove the tab from the lid.
Accidentally removed the FreshVac tab and need to reinstall.
In a case you accidentally remove the FreshVac Tab and need to reinstall, follow these easy steps. First ensure the FreshVac Tab matches up with the opening on the Flip & Seal Lid. Next, align the bottom side of the tab to match the shape of the opening on the cup. Then press the tab down until it is seated flat.
What do the lights on the FreshVac Pump mean?
White LED light indicates the pump has been activated and vacuum sealing is in progress.
Green LED light indicates vacuum sealing is complete.Pump will automatically shut off when complete.
A blinking white and green light indicates the batteries have been loaded incorrectly or need to be replaced.
Can’t remove Pro Extractor Blades™ Assembly from cup.
Cup will be vacuum sealed shut after using the FreshVac Pump.
Release the vacuum seal by gently pulling up on the FreshVac Tab.
FreshVac Pump does not lock onto cup
Once pump is activated, the pump will seal to the cup and become secure.
FreshVac Pump is stuck on the cup.
To release the pump from the cup, press the pump release button (up arrow) and lift up.
Doesn’t mix well; ingredients get stuck.
Using the pre-set programs is the easiest way to achieve great results. The pulses and pauses allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some liquid will usually help.
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs.Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to worktop or tabletop.
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting board, platter, plates, etc.).
Unit is difficult to remove from worktop for storage.
Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.